Job Opportunities

Posted 9/25/2019

Cincinnati Children’s Hospital Medical Center
Cancer and Blood Diseases Institute

Diagnostic Immunology Laboratory, Technical Supervisor

The Diagnostic Immunology Laboratory (DIL) is a section within the Cancer and Blood Diseases Institute Clinical Laboratories at Cincinnati Children’s Hospital.  The DIL performs over 25,000 clinical laboratory tests per year and has a wide national client base.  Testing platforms within the DIL include primarily Flow Cytometry, ELISA, Multiplex, and Radioactivity Counting.  The DIL offers unique clinical testing related to the diagnosis, evaluation, and monitoring of immune system disorders including primary immune deficiencies and immune dysregulatory diseases.

The DIL is currently seeking a qualified applicant to serve as a Technical Supervisor in the flow cytometry section.  The ideal qualified individual should have 10+ years’ experience in flow cytometry work and previous experience with oversight of a flow cytometry laboratory is preferred.  A PhD or Master’s level education is preferred.

The position involves providing technical oversight of the performance of 28 different clinical laboratory tests with the flow cytometry area.  The technical supervisor role includes supervision of all aspects of testing including but not limited to bench performance of testing, interpreting flow cytometry data plots, writing interpretations, and reporting.  The technical supervisor will supervise the work performed by over 15 laboratory staff, and will help trouble shoot any technical problems with assays or equipment.  As new tests are developed and validated, the Technical Supervisor will oversee their implementation within the DIL including training oversight.  The Technical Supervisor will assist with Quality Improvement/Quality Assurance efforts, and comply with all regulatory aspects required of a clinical laboratory.

The individual must have an optimistic disposition, excellent communication skills, work well in a team setting, and be comfortable leading laboratory staff.  The individual should have good multi-tasking abilities and an interest in the teaching and education of lab staff as well as clinical immunology fellows, care providers, and colleagues.  The individual should also be comfortable serving in a mentor role to more junior staff, and with providing feedback both to staff and to the CBDI Laboratory manager regarding professional development and performance.  The technical supervisor will work closely with the CBDI Laboratory Manager, the DIL Medical Directors, and the Research and Development Team.

Apply online: https://www.cincinnatichildrens.org/careers, position # 109643

Cincinnati Children’s Hospital Medical Center is an Affirmative Action/ Equal Opportunity Institution

 

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Posted 9/17/2019

The Department of Pathology at the University of Utah School of Medicine

The Department of Pathology at the University of Utah School of Medicine is seeking applicants with the skills and interest to develop a strong academic career focused on clinical immunology laboratory testing. The successful applicant will have experience in clinical diagnostic testing, clinical assay development and validation, quality control and quality assurance, interpretation of laboratory test results, and consultation with physicians and other health care providers, as related to clinical immunology. Experience with flow cytometry and research interest in mass cytometry (CyTOF) is highly desirable.
ARUP is a full service, high complexity reference laboratory with clients from more than half of the nation’s university teaching and children’s hospitals, major commercial laboratories, military and government facilities, and many community hospitals. As such, the laboratory sees a broad range of specimen types and indications for testing and offers a range of testing options from traditional techniques to esoteric testing.
Applicants require a MD, MD/PhD, or PhD degree. MD candidates should be board certified or eligible in clinical pathology by ABP. PhD candidates should be board certified or eligible by ABMLI or ABMM. The successful candidate will have clinical and administrative responsibilities in the Immunology Division of ARUP Laboratories and he/she will be expected to contribute to our research and teaching missions. Academic rank will be commensurate with experience and accomplishments.

Interested candidates should submit electronically to http://utah.peopleadmin.com/postings/94389, curriculum vitae, a cover letter detailing experience and current and future interests, and the names and contact information of three individuals who could provide letters of recommendation. For more information please contact Patricia Slev, PhD, Section Chief, and Immunology Division at ARUP Laboratories (patricia.slev@aruplab.com); (801) 583-2787 x3253).

The University of Utah is an Equal Opportunity/Affirmative Action employer and educator. Minorities, women, and persons with disabilities are strongly encouraged to apply. Veteran’s preference. Reasonable accommodations provided. For additional information: http://www.regulations.utah.edu/humanResources/5-106.html.
The U of U Health (U of U Health) is a patient focused center distinguished by collaboration, excellence, leadership, and respect. The U of U Health values candidates who are committed to fostering and furthering the culture of compassion, collaboration, innovation, accountability, diversity, integrity, quality, and trust that is integral to our mission.
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds, and possess a [strong or demonstrated] commitment to improving access to higher education for historically underrepresented students.

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Posted September 11, 2019

Clinical Immunology Fellowship – University of Utah School of Medicine

The Department of Pathology at the University of Utah School of Medicine seeks applications for two positions into its clinical (medical laboratory) immunology training program, which is accredited by the American Society of Microbiology’s Committee on Postgraduate Educational Programs (CPEP). The positions include a two-year fellowship in clinical immunology training, and a three-year fellowship in clinical immunology with an emphasis on histocompatibility and immunogenetics testing in the last two years of training.

Note: CPEP accreditation is limited to the two years of immunology training. The training program covers the major areas of clinical and diagnostic immunology, including laboratory administration, teaching and research.

Environment
University of Utah Health, ARUP Laboratories, and Primary Children’s Hospital are in proximity of one another, creating a varied and exciting campus. Fellows in the program rotate through ARUP laboratories, the Histocompatibility and Immunogenetics Laboratory at the University of Utah Health, and the Public Health Laboratory at the Utah Department of Public Health (UDPH). The rotations at ARUP Laboratories covers training in all areas of clinical diagnostic immunology as outlined in the CPEP essentials for immunology training. Fellows also participate in research activities with the faculty and staff in the Department of Pathology and the ARUP institute for Clinical and Experimental Pathology. As a national reference laboratory, ARUP serves major community and academic universities. Training efforts are focused on service, teaching, and research, providing quality diagnostic laboratory support, testing, and consultation. Research is focused on developing and improving testing methods for the accurate diagnosis of disease.

Requirements
Candidates must have earned a Ph.D. in immunology or related degree with at least on year of postdoctoral training in immunology, or a medical degree (M.D.) or equivalent with residency in internal medicine, pediatrics, or at least two years of research experience in immunology. The histocompatibility and immunogenetics training will be performed according to the American Society for Histocompatibility and Immunogenetics (ASHI) Director Training Program guidelines with the possibility of taking the American Board of Histocompatibility and Immunogenetics (ABHI) examination and obtaining accreditation as an ASHI-approved laboratory director. Applicants for this track must fulfill all requirements defined by the Accreditation Review Board and the Directors Training Review and Credentialing Committee of ASHI.

All applicants are required to complete the ASM online application form and pay a $100 fee.

The program is accepting applications from July 1 until December 31 for a position beginning July 1, 2020.
For more information about the program, and to apply, visit
https://medicine.utah.edu/pathology/fellowships/clinical-immunology/application.php

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Posted 7-24-2019

Analytical Laboratory Manager

Summary:

Location:              Mountain Lakes, NJ

Status:                  Fulltime (40 hours/week)

 

EUROIMMUN US is an MDSAP registered, ISO 13485:2016, 21 CFR 820 compliant Medical device company that manufactures, distributes, and performs service and installation activities of in vitro diagnostic test kits and instruments used in the detection of autoimmune status, allergies, infectious diseases and antigen detection.

We are seeking a highly motivated individual to join EUROIMMUN US to support the Regulatory Affairs department. This individual will provide analytical testing support for assay validations, assist in method qualification(s), participate in daily laboratory maintenance and work closely with the Regulatory Affairs team and Sample Acquisitions/Procurement & Study Manager for the acceptance, storage, inventory and usage of biological samples for studies to be submitted for registration purposes.

We are looking for an organized Analytical Laboratory Manager to implement and oversee and to ensure quality of studies. The incumbent will communicate actively and effectively with all appropriate stakeholders to support and ensure the requirements of the role are met. Top candidates are proficient multitaskers and have the ability to prioritize tasks.  Some travel will be required to external sites for additional testing.

The Analytical Laboratory Manager will report to the Director of Regulatory Affairs & Quality Management.

Responsibilities:

Essential responsibilities include but are not limited to:

General

  • Adhere to all company policies, procedures and comply with all safety & regulatory requirements;
  • Monitor and measure metrics and present relevant data to the management;
  • Ability to learn new techniques and keep accurate records, follow instructions;
  • Ability to recognize issues and develop solutions for continuous improvement.

Analytical Laboratory Manager

  • Perform analytical studies to support Regulatory studies, in-line with study objectives and goals; including workflows involving automated instrument-based and manual assays;
  • Participate in setup of analytical lab and responsible for the daily lab management and maintenance; order and maintain laboratory space, inventory, and supplies;
  • Conduct, analyze, troubleshoot and present studies to demonstrate feasibility of assays and efficiently move products through the pipeline;
  • Participate in study protocol development to ensure sample information and logistical feasibility of biological sampling align with FDA & GCP regulations and guidelines, appropriate policies, procedures, and sample testing plans;
  • Maintain and update knowledge of FDA GCP and 42 CFR 493 Laboratory Requirements; as well as regulatory requirements concerning sample acquisitions and testing; and communicate impact to the company.
  • Provide regular metrics and status updates to the project team. Investigate and address discrepancies detected from the metrics and recommend effective solutions, actively participating in improving methods;
  • Maintain and archive appropriate documentation; and perform tests accurately in a repeatable and efficient manner;
  • Plan, organize and oversee studies for testing of samples from the biobanks and delivery to external site testing in accordance with study timelines;
  • Prepare and develop sample acquisition processes; coordinate with Sample Acquisitions/Procurement & Study Manager as it pertains to inventory management;

Qualification:

  • Education:
    • A minimum of Bachelor’s in Life Sciences, Medical Technology or other relevant field is preferred.
    • ASCP or other similar Medical Technologist licensure is required.
  • Experience:
    • Minimum of 4 years’ experience in a regulated medical device environment is preferred; and clinical or biological laboratory experience with evidence of involvement in the processing and/or analysis of biological samples; other relevant experience may be considered;
    • Experience in evaluating assays featuring a variety of manual and automated sample processing and detection techniques: ELISA, IFA, WesternBlot, Colorimetric, Fluorescence, Chemiluminescence, etc.;
    • Experience with assay troubleshooting, data analysis and process/product investigations is preferred
  • Other:
    • Keen attention to details; ability to write SOPs and other technical documentation;
    • Timeline/Deadline driven work ethic;
    • Demonstrated ability to work efficiently independently; as well as in a team-based environment to organize & manage projects with multiple priorities; and assigned tasks;
    • Effective team player and ability to collaborate with cross functional teams;
    • Proactive, planning and exhibits high level of critical thinking abilities;
    • Strong verbal/written communication and interpersonal skills;
    • Enthusiastic demeanor with a can-do attitude; self-motivation and adaptability
    • Proficiency in MS office (Word, Excel, PowerPoint and other applications).
EUROIMMUN US, 1 Bloomfield Ave., Mountain Lakes, New Jersey 07046
Phone: 973-656-1000 & 800-913-2022 | Fax: 973-656-1098 | Email: info@euroimmun.us | www.EUROIMMUN.us
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Posted 7-24-2019

Product Manager – Autoimmunity

BASIC RESPONSIBILITIES:

This role will be responsible for supporting an extensive line of in vitro diagnostic assays for autoimmune diseases. The Product Manager will support the sales force and customers, as well as improve the market awareness of EUROIMMUN product lines in an effort to increase sales and profitability of the organization. A variety of marketing functions are expected with the major focus on downstream marketing activities; however, upstream responsibilities will increase over time. Duties are not limited to those listed below and will be adjusted as appropriate.

SPECIFIC DUTIES:

  1. Develop and expand one’s technical knowledge necessary for product support and customer interaction
  2. Support sales force and customers with updated materials and communications on an ongoing basis
  3. Inform the Sales organization routinely with product updates and develop product promotions and collateral materials
  4. Develop marketing materials including brochures, trade advertising, training manuals, and show materials. Maintain an FDA compliant database
  5. Establish market analysis to support the overall Marketing Plan: Market analysis including competitive landscape, PEST (Political, Environmental, Social and Technological), SWOT (Strengths Weaknesses, Opportunities and Threats)
  6. Responsible for carrying out traditional Marketing deliverables, updating of website events, press releases for social media and printed ads, e- mailers, product positioning, promotional strategies, and review of support materials
  7. Coordinate tradeshows and conventions
  8. Identify and research new sales targets to provide to sales team
  9. Maintain and update CRM system and create analytics reporting for sales leadership
  10. Manage advertising and promotional plans in support of the product line strategy
  11. Remain informed about the market, competition and the environment.  Act as an information resource to all functional areas

As you gain knowledge and confidence with the products, you will be asked to visit key customers and lead scientific collaborations.  This position is based in our New Jersey corporate office with approximately 10% travel to outside meetings and conventions as needed.

Scientific background mandatory and a PhD is strongly preferred.

EUROIMMUN US, 1 Bloomfield Ave., Mountain Lakes, New Jersey 07046
Phone: 973-656-1000 & 800-913-2022 | Fax: 973-656-1098 | Email: info@euroimmun.us | www.EUROIMMUN.us

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Posted 7-24-2019

Production Lead

Position Summary

EUROIMMUN US is a MDSAP registered, ISO 13485:2016, 21 CFR 820 compliant Medical device company that manufactures, distributes, and performs service and installation activities of in vitro diagnostic test kits and instruments used in the detection of autoimmune status, allergies, infectious diseases and antigen detection.

The incumbent for the position will be a valuable addition to the Manufacturing department to support the needs of the department. The incumbent will play an active role in daily production and packaging activities of the medical device(s) manufactured in the facility. Participate in various day to day activities within manufacturing department including but not limited to inventory management, production planning, production, in-process QC, packing, etc. All work responsibilities to be performed carefully and accurately to meet the high quality standard of the company.

Position Responsibilities include but are not limited to

  • Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
  • Operate production machines; participate in day to day production activities accurately following detailed work instructions, processes and procedures.
  • Supervise and lead the department to ensure that the customers’ demands are met.
  • Report to management periodically on metrics and KPIs.
  • Identify quality and defects within process, product, or equipment.
  • Rectify instrument defects, perform maintenance activities and servicing.
  • Maintain a clean and safe work environment.
  • Maintain appropriate records and complete other production related paperwork.
  • Provide training to coworkers as needed.
  • Participate in internal audits, contribute to continuous improvement initiatives.
  • Perform other delegated tasks, as required.

Desired Skills & Experience

  • A minimum of bachelor’s degree or equivalent education is preferred.
  • Candidates with engineering or technical background in handling automated instruments will be preferred.
  • Manufacturing experience in a medical device environment is preferred; other relevant regulated manufacturing experience may be considered.
  • Understanding and experience with Quality Systems is preferred.
  • Ability to read and comprehend procedures written in English.
  • Good oral or written communication skills.
  • Keen attention to details and problem solving skills; deadline driven work ethic.
  • Team players who perform well in a steady or fast paced environment.
  • Well-organized, ability to work efficiently and independently with minimum supervision.
  • Proactive, planning and exhibits high level of critical thinking abilities.

EUROIMMUN US, 1 Bloomfield Ave., Mountain Lakes, New Jersey 07046
Phone: 973-656-1000 & 800-913-2022 | Fax: 973-656-1098 | Email: info@euroimmun.us | www.EUROIMMUN.us

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Posted 7-24-2019

Sample Procurement/Acquisitions & Study Manager

Summary:

Location:              Mountain Lakes, NJ

Status:                  Fulltime (40 hours/week)

EUROIMMUN US is an MDSAP registered, ISO 13485:2016, 21 CFR 820 compliant Medical device company that manufactures, distributes, and performs service and installation activities of in vitro diagnostic test kits and instruments used in the detection of autoimmune status, allergies, infectious diseases and antigen detection.

We are seeking a highly motivated individual to join EUROIMMUN US as a supporting Regulatory Affairs role. The individual will support Regulatory Affairs in the management of sample vendors, sample logistics and provide bio-sample acquisition and operational expertise including forecast planning, quality and inventory.  A requirement of this role is to maintain relationships with vendors and negotiate the terms of the purchase order.

We are looking for an organized Study Manager to implement and oversee projects, and to ensure quality of studies. The Study Manager review budgets, make changes where necessary, and outlines the project together with study sites and the Regulatory Affairs team. To be successful in this role you need to ensure the project meets the quality/scope within budget and on time. Travel required.

The incumbent will communicate actively and effectively with all appropriate stakeholders to support and ensure the requirements of the role are met. Top candidates are proficient multitaskers, client-oriented and have the ability to prioritize tasks.

The Sample Procurement/Acquisitions & Study Manager will report to the Director of Regulatory Affairs & Quality Management.

Responsibilities:

Essential responsibilities include but are not limited to:

General

  • Adhere to all company policies, procedures and comply with all safety & regulatory requirements;
  • Monitor and measure metrics and present relevant data to the management;
  • Ability to train on all aspects of the procurement process;
  • Ability to recognize issues and develop solutions for continuous improvement.

Sample Procurement/Acquisitions

  • Responsible for the identification, selection and oversight of vendors including drafting RFPs and defining scope of work in support of study objectives and goals;
  • Establish and develop a global sample acquisition network by actively seeking new sources for samples; prepare and maintain a list of potential sample sources;
  • Forecast; and track timeline & costs associated with sample acquisition payment, logistics and shipment;
  • Participate in protocol, informed consent form, and report development to ensure sample information and logistical feasibility of biological sampling align with FDA & GCP regulations and guidelines, appropriate policies, procedures, and sample testing plans;
  • Act as the primary contact for sample providers. Prepare required documents, IRB applications, agreements, HIPPA statements etc.;
  • Provide regular sample acquisition metrics and status updates to the project team. Investigate and address discrepancies detected from the sample metrics and recommend effective solutions.
  • Maintain and archive appropriate documentation for the sample acquisitions;
  • Plan, organize and oversee the packaging, labeling and shipping of samples from the biobanks or centralized locations and subsequent delivery to assay laboratories in accordance with study timelines;
  • Prepare and develop sample acquisition processes; coordinate with FDA Testing Lab as it pertains to inventory management;
  • Maintain and update knowledge of regulatory requirements concerning sample acquisitions and their use in product development; monitor the development of regulations and communicate impact to the company.

Study Management

  • Ensures the effective selection, initiation and motivation of study sites; leads and manages vendors with focus on deliverables;
    • Development, review and execution of the protocol/study design, case report forms, informed consent forms and other documents;
    • Is responsible for ensuring adherence to the appropriate training needs and performance indicators to ensure the validity, correctness, and completeness of the study data reviewed and collected at assigned sites;
    • Ensure transparent and proactive communication regarding study progress and trial issues; identifying and resolving site issues including site visits, if necessary;
    • Identify data related issues and risks to study activities; assists in the development of mitigation plans to minimize risk;
    • Providing updates to management to ensure project is progressing according to timeline, quality/scope and budget parameters;
    • Performs any other duties required to ensure the success of the study;
    • Oversee vendors to include setting expectations, training, work/change, review of invoicing along with financial reconciliation for studies.

Qualification:

  • Education:
    • A minimum of Bachelor’s in Life Sciences, Medical Technology or other relevant field is preferred.
  • Experience:
    • Minimum of 2 to 5 years’ experience in a regulated medical device environment is preferred; and clinical or biological laboratory experience with evidence of involvement in the processing and/or analysis of biological samples; other relevant experience may be considered;
    • 3 – 5 years’ experience in study/site management;
    • Ability to manage sample vendors and oversee sample management activities across multiple projects;
    • Budget/finance experience on a project level.
  • Other:
    • Keen attention to details; ability to write SOPs and other technical documentation;
    • Timeline/Deadline driven work ethic;
    • Demonstrated ability to work efficiently independently; as well as in a team-based environment to organize & manage projects with multiple priorities; and assigned tasks;
    • Effective team player and ability to collaborate with cross functional teams;
    • Proactive, planning and exhibits high level of critical thinking abilities;
    • Strong verbal and written communication skills;
    • Enthusiastic demeanor with a can-do attitude;
    • Proficiency in MS office (Word, Excel, PowerPoint and other applications).

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Posted 7-24-2019

Regulatory Affairs Associate

Summary:

Location:              Mountain Lakes, NJ

Status:                  Fulltime (40 hours/week)

EUROIMMUN US is an MDSAP registered, ISO 13485:2016, 21 CFR 820 compliant Medical device company that manufactures, distributes, and performs service and installation activities of in vitro diagnostic test kits and instruments used in the detection of autoimmune status, allergies, infectious diseases and antigen detection.

We are seeking a highly motivated individual to join EUROIMMUN US as a supporting Regulatory Affairs role. The individual will support Regulatory Affairs in assisting with regulatory activities for establishing new markets, and maintaining device listings with the FDA. Provide hands-on support with respect to overall corporate/supplier compliance to FDA and other governmental regulatory requirements in medical devices. Additionally, the position supports QA responsibilities for device verification, for maintaining compliant procedural controls, and for internal audits.

The incumbent will communicate actively and effectively with all appropriate stakeholders to support and ensure the requirements of the role are met. Top candidates are proficient multitaskers, client-oriented and have the ability to prioritize tasks.

The Regulatory Affairs Associate/Specialist will report to the Director of Regulatory Affairs & Quality Management.

Responsibilities:

Essential responsibilities include but are not limited to:

General

  • Adhere to all company policies, procedures and comply with all safety & regulatory requirements;
  • Monitor and measure metrics and present relevant data to the management;
  • Ability to recognize issues and develop solutions for continuous improvement.

Regulatory Affairs Associate/Specialist

  • Coordinate efforts associated with the preparation of regulatory documents or submissions;
  • Coordinate, prepare, or review regulatory submissions for domestic or international projects;
  • Identify relevant guidance documents, international standards, or consensus standards and provide interpretive assistance;
  • Interpret regulatory rules or rule changes and ensure that they are communicated through corporate policies and procedures;
  • Maintain current knowledge base of existing and emerging regulations, standards, or guidance documents;
  • Recommend changes to company procedures in response to changes in regulations or standards;
  • Review product promotional materials, labeling, batch records, specification sheets, or test methods for compliance with applicable regulations and policies;
  • Communicate with regulatory agencies regarding pre-submission strategies, potential regulatory pathways, compliance test requirements, or clarification and follow-up of submissions under review;
  • Advise project teams on subjects such as premarket regulatory requirements, export and labeling requirements, or clinical study compliance issues;
  • Compile and maintain regulatory documentation databases or systems;
  • Determine the types of regulatory submissions or internal documentation that are required in situations such as proposed device changes or labeling changes;
  • Prepare or direct the preparation of additional information or responses as requested by regulatory agencies;
  • Provide technical review of data or reports that will be incorporated into regulatory submissions to assure scientific rigor, accuracy, and clarity of presentation;
  • Review study protocols to ensure appropriate collection of data needed for regulatory submissions;
  • Prepare responses to customer requests for information, such as product data, written regulatory affairs statements, surveys, or questionnaires.

Qualification:

  • Education:
    • A minimum of Bachelor’s in Regulatory Science, Life Sciences, Medical Technology or other relevant field is preferred.
  • Experience:
    • Minimum of 2 to 5 years’ experience in a regulated medical device environment, Regulatory Affairs experience is preferred;
    • Experience with evidence of involvement in the processing and/or analysis of biological samples; other relevant experience may be considered;
    • Hands-on experience in FDA regulations, Canadian CMDR, or other global regulatory compliance;
    • Working knowledge of 21 CFR 820, ISO 13485 and applicable product performance standards;
  • Other:
    • Keen attention to details; ability to write clear and concise text for regulatory submissions SOPs and other technical documentation;
    • Timeline/Deadline driven work ethic;
    • Demonstrated ability to work efficiently independently; as well as in a team-based environment to organize & manage projects with multiple priorities; and assigned tasks;
    • Effective team player and ability to collaborate with cross functional teams;
    • Proactive, planning and exhibits high level of critical thinking abilities;
    • Strong verbal and written communication skills;
    • Enthusiastic demeanor with a can-do attitude;
    • Proficiency in MS office (Word, Excel, PowerPoint and other applications).

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Posted 7-24-2019

Technical Support Specialist

Position Summary

This position will serve as a multifaceted Technical Support Specialist to provide professional first level support on all EUROIMMUN instrumentation and products. This position is also responsible for relaying cases to second level support as needed, to ensure quality service and customer satisfaction.

Excellent technical and communication skills are necessary to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.

Position Responsibilities include but are not limited to

  • Maintain a working knowledge of EUROIMMUN instrumentation, software, products and techniques.
  • Deliver first level phone and e-mail support to end-users from the home office.
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about instrumentation and services.
  • Maintain positive, professional communications with customers, sales team members, and colleagues in the Technical Support group.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues within timely manner.
  • Determine the cause of error, classify the complaint and forward the relevant information to appropriate department for processing.
  • Dispatch service and prepare necessary documentation.
  • Maintain and monitor database and assign preventative maintenance visits within recommended time frames
  • Accurately process and record call transactions using a computer and designated tracking software.
  • Perform data entry and follow up activities for completeness and timeliness.
  • Open communication with multiple departments when needed.
  • Stay current with system information, changes and updates.
  • Follow standard procedures, guidelines and policies.

Desired Skills & Experience

  • A BS in Life Sciences, Biomedical engineering and/or technical discipline; or equivalent military training and experience, with emphasis in instrumentation, computers
  • Two or more years’ experience as a field service representative, Lab MT , or related field desired but not required
  • Technically proficient in running IVD assays with an understanding of the basis for these assays.
  • Well-organized, able to function independently with a minimum of supervision
  • Customer-oriented with strong interpersonal skills
  • Exhibits a high level of critical thinking abilities
  • Strong verbal and written communication skills
  • Enthusiastic demeanor and a can-do attitude
  • Strong computer skills (MS Word, Excel, Outlook etc.)
  • After-hour, weekend and holiday technical support as needed

 

 

 

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